Returns & Exchanges

At Gallery by Flo, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, we offer a 30-day window for returns on all unused and unopened products.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all safety seals are intact, and include your printed Return Authorization form inside.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of generating your label.

4

Receive Your Refund

Once our quality team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing